How can we help?
Get the support you need to make the most of RoundRight.
Choose an option below or contact our support team.
Emergency Support
For urgent issues impacting patient care, safety, or platform availability, contact our support team immediately.
RoundRight Academy
Access training videos, onboarding resources, and best practices to help your team get the most out of RoundRight.
Report an Issue
Experiencing a technical issue or have a question about the platform? Submit a support request and our team will follow up.
Before You Submit a Request
To help us resolve your issue as quickly as possible, please include:
- Your facility’s Site Code
- Description of the issue
- Any error messages you’re seeing
- Steps to reproduce the issue
- Screenshots, if applicable.
Reporting a Security Incident?
If you’ve identified a security vulnerability, unauthorized access, or exposure of sensitive information, please use our Security Incident Reporting process.